Frequently asked questions
Can I just show up or do I have to make a reservation?
Reservations are required for guaranteed spots on all activities. Reservations help us determine the number of boats and captains we need to ensure that our groups remain small and enjoyable for the clients. They allow us to notify if there are changes to the plans due to weather, etc.
What should I wear? What do I need to bring?
Recommended items and attire information can be found on the Location page.
Is there a safe place where to store my items?
Storage information can be found on the Location page.
What happens in case of bad weather?
For safety reasons, activities may be altered, reduced in duration or in some cases canceled (and refunded), according to the prevailing sea and weather conditions.
In case of steady rain, very strong wind, rough sea or forecasts predicting inclement weather, activities may be canceled at our discretion, and fully refunded. It's also possible to postpone the activity for another day, according to availability.
Bad weather forecasts, changeable weather, scattered clouds, light wind or temperatures (they never get extreme here) will not be an accepted reason to get a refund in case of cancellation from clients.
What is your refund and cancellation policy?
A 100% refund will be provided only in the case of:
- Client cancellation with a 24 hours advance notice at least.
- Activity cancellation due to bad weather (at our discretion - see "what happens in case of bad weather" question).
In case of no-show, reschedule or cancellation made from clients less than 24 hours prior to activity date will receive no refund or credit and the full activity cost will be charged.
How do I reach you?
How to reach us information can be found on the Location page.
Which methods of payment do you accept?
Credit and debit cards are accepted for online bookings.